Refund Policy

Introduction:

At DreamFly (LK) Pvt. Ltd., we are committed to providing high-quality Migration Consultancy Services. This Refund Policy outlines the conditions under which refunds may be requested and the procedures for processing them.

Eligibility for Refunds:

Service Not Provided:

If we fail to deliver the agreed-upon service due to reasons attributable to us, you are eligible for a full refund as per the agreement.

Client Cancellation:

Refunds for cancellations initiated by the client will be considered based on the service progress,

Before Service Commencement: A full refund minus administrative fees as per the agreement.

During Service Delivery: A partial refund will be provided based on the work completed and as per the agreement.

After Service Completion: No refunds will be issued once the service has been fully delivered.

Incorrect or Overpayments:

If an overpayment or duplicate payment is made, the excess amount will be refunded.

Non-Refundable Situations:

Refunds will not be provided in the following cases:

Failure to provide necessary documents or information on your part.

Changes in your personal circumstances (e.g., loss of interest in migration).

Delays caused by third-party agencies, such as government immigration offices.

Services or consultations already provided.

Refund Process:

Request Submission:

All refund requests must be submitted in writing to DreamFly (LK) Pvt. Ltd. Include the following details:

Full name

Contact information

Proof of payment

Reason for the refund request

Review and Assessment:

We will review your refund request within 14 business days and notify you of the outcome.

Approval and Payment:

Approved refunds will be processed within 7 business days of approval. Refunds will be issued via the original payment method unless otherwise agreed.

Changes to This Policy:

We reserve the right to update this Refund Policy at any time. Changes will be communicated on our website, and your continued use of our services indicates acceptance of the updated terms.

Contact Us:

For any questions or concerns regarding this Refund Policy, please contact us at:

DreamFly (LK) Pvt. Ltd. 
info@dreamfly.lk
0113 506 500
World Trade Centre, East Tower, Echelon Square, Colombo 01